Personal account
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How can I change my password?
To change your password, click on the login button in the top-right corner of your screen. When you’re in the login screen, click “Forgot password?” and follow the instructions. This will give you the option to reset your password.
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How do I change the email address for my account?
Login to your account. Go to your personal details and click ‘Change details’. You can change your email address. After clicking ‘Continue’, your new email address will be saved. Please note: Only one account per email address is allowed.
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How do I delete my account?
To delete this account, fill in this form and chose the second option ‘I would like to have all my personal data removed.’
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I can’t remember the email address of my account. What do I do now?
Go to the login page (via the account icon in the upper right corner of this website) and choose ‘Forgot password’. Enter one of the possible email addresses and click ‘Continue’. If the system doesn’t find a matching account, it won’t be possible to reset the password. If you really don’t remember your email address, register for a new account.
PLEASE NOTE: the Tiger Membership or the Tiger Membership Supreme are connected to a personal account. Tiger Members or Tiger Members Supreme shouldn’t register for a new account if they want to keep their privileges. They may send an email to service@IFFR.com.
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I want to reset my password but I’m getting an error that my e-mail is not know. What now?
We switched ticketing providers. After the switch, we noticed that some visitors started seeing the error “E-mail address is not known” while trying to reset their password. Something might have gone wrong during the migration of accounts, meaning that some accounts have not been migrated properly, causing the error to appear. If you come across this error, we recommend creating a new account with the same email address.
If you submitted a project and come across this issue, please get in touch with us at service@IFFR.com.
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I’ve lost my password. What do I do now?
You can easily reset your password. Go to the login page (via the account icon in the upper right corner of this website) and click on ‘Forgot password’. Enter the email address of your account and click on ‘Continue’. Within a few minutes you’ll receive an email. No email? Please check your spam filter.
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What can I use a personal account for?
You’ll need an account to become a Tiger Member or a Tiger Member Supreme. When the festival programme has been announced, you can also use your account to manage your favourite films and events, make your personal agenda, view your tickets and share tickets with other film enthusiasts (when you’re a Tiger Member).